Bespoke expert tech guidance,
high touch service and kindness.
We provide expert Apple support, installation, training, and integration with business systems. As a certified wireless technology specialist, we design and optimize enterprise-grade networks. We partner with you as virtual CIO, providing bespoke information technology expertise and high touch service, with focus on complex challenges and integrations.
Our services are provided to you, with you, and where you are; sometimes in person, other times by teleconference or remote administration.
Billable time is any endeavor on your behalf which utilizes our expertise. Standard rate is $200 per hour billed in increments, with services provided typically Monday through Friday, nine to five, except for recognized holidays. Before and after hour, weekend, and holiday service is sometimes available on a per-request basis at additional charge. For established clients, brief email support may be complimentary if we can help in a few moments or so. For remote consulting, each service request (telephone, email, text) incurs an engagement fee of $120 plus billable consulting after fifteen minutes. Urgent rescue and recovery requests requiring instant response are given priority attention when possible at a higher rate.
Onsite tech visits incur a one hour minimum plus a travel fee based on location– typically $30-$60 within Skagit and Island counties and higher for ferry transit and further. Travel beyond these areas and overnight is negotiated in advance. Cancellations of any appointment made less than twenty-four hours in advance are subject to a minimum charge, plus travel if we are already en route to your destination.
Services are also offered in German and Spanish languages.